Servicing & Parts

Your contract with Litchfield Imports (Glos.) Ltd trading as Litchfield

Please read the terms and conditions detailed below. If there is anything you would like clarification on please do not hesitate in contacting us on 01684 216000.

Once a sale transaction has been agreed and a deposit payment has been received by Litchfield the contract is effective. The necessary arrangements will be put into place. Therefore cancellation or withdrawal of an order will result in the deposit amount being held by Litchfield.

While Litchfield will make every effort to deliver the vehicle or parts ordered by the estimated delivery date, we will not be liable for any claim for compensation of any description that may result from delay due to reasons beyond our control. If delay arises in this way, we will contact you to agree an alternative delivery date.

If you, the purchaser, cannot pay for and/or take delivery of your vehicle or parts within 21 days of us notifying you that the vehicle is ready, we will treat the contract as cancelled. If this happens or you cancel the contact for any other reason, we will sell the vehicle or parts to another party. Litchfield will be entitled to recover additional costs we incur in reselling the vehicle plus any reduction in the sale price achieved. If it is not sold within a reasonable time frame, we will sell the vehicle or parts at auction.

The vehicle will belong to Litchfield until the total purchase price has been paid in full and cleared our bank account. A cheque or bankers draft will not be treated as payment until it has been cleared by the bank.

If the vehicle ordered is new Litchfield will undertake pre-delivery work specified by the manufacturer. All vehicles will be sold with the benefit of the manufacturer's warranty, a Litchfield supplied warranty or a third party warranty. Warranty applies to road use only, unless otherwise agreed.

If the manufacturers recommended price or Litchfield selling price is significantly increased we will liaise with you so that the necessary arrangements can be made.

If we are unable to deliver the specific model of vehicle ordered because the manufacturer ceases manufacturing whether before or after the estimated delivery date, we may cancel the contract and refund any deposit you have paid in full.

Litchfield endeavours to correctly market each product/vehicle, however we cannot be held responsible for errors in published details.

Litchfield require the purchaser to collect their new vehicle in person from our premises.

Where you wish to sell us a vehicle in part exchange, the value as agreed by Litchfield will be reduced from the purchase price of the vehicle we agree to supply, provided that you own the vehicle to be taken in part exchange and its ownership can be transferred to Litchfield Imports.

Outstanding finance is declared and cleared prior to being transferred to Litchfield.

The part exchange vehicle should be delivered in the same condition as it was on inspection prior to the sales contract. Ownership of the part exchange vehicle will transfer to Litchfield on the day of handover.

If you fail to satisfy any of these conditions we will not be obliged to accept your vehicle in part exchange. If a compromise cannot be agreed, the purchaser maybe required to pay the whole purchase price for the vehicle supplied by Litchfield.

Litchfield cannot guarantee the appearance and/or colours of products presented on the website. All sizes and dimensions are approximate.

Litchfield take every care to test the quality and performance of our goods and services however we cannot guarantee specific performance expectations.

For customers asking for the removal of Catalytic Convertors or Gasoline Particulate Filters (GPF/OPF) this is strictly for Motorsport use only as the car will not be emissions compliant for UK road use.  If a vehicle is being used for Motorsport purposes then we can modify the emissions system but the vehicle will need to be removed from the premises on a trailer and the customer will need to sign our waver to confirm it will not be used on the road.

Upgrading vehicle performance can affect the vehicles reliability and will require more frequent maintenance. Litchfield take no responsibility for component failure after upgrades have been installed.

Litchfield offers no warranty on vehicles upgraded unless specifically put in writing to the customer. If a warranty is provided this agreement does not cover circuit use, sprints or timed events as per most manufacturer warranties.

Any warranty provided is non transferrable.

Intellectual Property Rights of ECU Calibration: Please be aware that the calibration installed on the engine Electronic Control Unit (ECU) by Litchfield remains the exclusive intellectual property of Litchfield. Any unauthorised reproduction, distribution, modification, or use of the calibration or any part thereof is strictly prohibited. By availing our services, you acknowledge and agree that you do not gain ownership rights, license, or any form of authorisation to access, modify, or distribute the ECU calibration. All rights pertaining to the ECU calibration software, including but not limited to copyrights, patents, trademarks, and trade secrets, are and will remain the property of Litchfield.

If your parts order is faulty or damaged on delivery we will endeavour to exchange the product or issue a refund. Goods must be returned to Litchfield in original packaging without being installed or used with all relevant seals and enclosures intact within 14 days of receipt.

Parts removed during a service/upgrade/general repairs, if not collected within 4 weeks, will be disposed of by Litchfield.

Parts are subject to variations in pricing due to exchange rate fluctuations and external pressures. You will be notified if prices change after an order has been placed. Payment must be made prior to despatch. Full address details and contact details must be provided at point of ordering. Litchfield reserve the right not to supply a company or individual at our discretion.

Communication between Litchfield and the purchaser can be by several different means. Telephone, mobile telephone, email, letter and in person. We require viewing to be arranged strictly by appointment. Communication and calls maybe recorded for quality control, security, training purposes and dispute resolution.

Litchfield shall not be liable to the purchaser where compliance of our obligations to the purchaser are prevented by reasons out of the control of Litchfield, such as acts of God, war, civil commotion, accident, strike, lock outs, Marshmallow Men, trade disputes, acts or restraints of government, imposition or restrictions of imports or exports.

This agreement is subject to the relevant United Kingdom law and the relevant courts of the United Kingdom.

Litchfield Imports (Glos.) Ltd, T/as Litchfield
T: 01684 850999
E: info@litchfieldmotors.com

Dyno Terms & Conditions

Before commencing a power run you will be asked to agree with, and sign, a disclaimer stating the following.

POWER RUN: This consists of carrying out a full throttle power test to determine bhp and torque at the wheels and calculated flywheel figures. At the same time, where possible, we will monitor boost and fuelling using an exhaust gas analyser and wideband lambda sensor. Our charge for a power run is £150 plus VAT.

FULL DYNO SESSION: Checks are carried out on ignition operation, fuelling system, engine management fault codes and live data. Adjustments are made where possible. We carry out a full throttle power test to determine bhp and torque at the wheels and calculated flywheel figures. At the same time, where possible, we will monitor boost and fuelling using an exhaust gas analyzer and wideband lambda sensor. Our dyno diagnostic labour rate of £150 per hour plus VAT will apply (this is separate to the cost of the power run).

DIAGNOSTICS: Where diagnostics are required to fault find, our diagnostic labour rate of £150 per hour plus VAT will apply (this is separate to the cost of the power run).

PRE-TEST CONDITIONS - The customer must make sure the vehicle is in a fit state to dyno test. All fluid levels must be checked and topped up by the customer before testing. Tyres must be in good condition and correctly inflated. The cooling system must be free from defects and functioning correctly. The exhaust must be gas-tight as samples will need to be taken from the tail pipe and any leaks will dilute these readings. Finally, the vehicle must have adequate fuel of the correct octane rating.

A fuel surcharge will apply if Litchfield Imports are required to add additional fuel. This charge will be levied at the discretion of Litchfield.

For the purpose of accurate performance testing and for best results the customer must be satisfied that all relevant components are in good serviceable condition; such components include, but are not limited to, spark plugs, injectors, turbochargers and ignition system. Please be aware that test results may not represent the true performance of the vehicle if such components are in poor condition.

The rolling road may be used to establish the cause or source of a given issue.

There must be means to attach securing straps to the vehicle. If not, we may be unable to perform the power test. In such circumstances, you may still be charged for the time allocated to the rolling road.

SAFETY: The customer must comply with all safety instructions given by Litchfield personnel from time to time, particularly with regard to safe distances and noise protection. Customers must also observe safety notices and signage at all times. Failure to adhere to safety instructions will result in immediate cessation of all rolling road testing until the testing area has been made safe. Charges for abortive tests will apply.

Customers are not permitted in the Dyno Cell during operation and must watch from the viewing areas provided.

Sale & Return

In the following terms and conditions:-
“Litchfield” is the trading name of Litchfield Imports (Glos.) Ltd, the terms “We” and “Us” refers to Litchfield either alone or together with you, as the context requires; “You” means the person ordering goods subject to these terms and conditions;

1. Prices and Payment

The prices for the goods displayed in the online shop are in Pounds Sterling (GBP) and are exclusive of VAT (Value Added Tax). The applicable VAT charges (if applicable) and delivery costs will be displayed and added to the overall cost of the order when proceeding with payment.

The order will not be accepted until valid contact details and payment details have been supplied. Online card payments are processes through the secure WorldPay Online Gateway.

2. Consumers Rights of Withdrawal (For Customers Within The EU)

Under EU legislation (Directive 97/7/EC) distance bought items are covered by a seven day returns period which begins on receipt of the goods. The cost of returning the goods remains the obligation of the customer. If you wish to cancel the order you can phone us on +44(0)1684 850999 or email us at info@litchfieldmotors.com.

3. Our returns and refunds policy

If the parts are faulty or damaged on delivery we will endeavour to exchange the product or issue a refund. Goods must be returned to Litchfield in original packaging without being installed or used with all relevant seals and enclosures intact within 14 days of receipt.

If you have ordered in error, subject to a restocking charge of not less than 10% of the value of the order we will issue a refund ( *exclusions apply). Goods must be returned to the Company in original packaging (and without being installed or used and with all relevant seals and enclosures intact) within 14 days of receipt by the buyer.

Online shop refunds can be processed by Litchfield on the same day, but can take between 5-10 working days for funds to appear in your account due to bank clearance times.

In all circumstances any action shall be subject to the buyer producing proof of purchase and returning goods carriage paid.

* Exclusions: Products made to specific requirements or non stock items specifically ordered are excluded.

This does not affect your statutory rights.

4. General

We shall not be liable to you where performance of any of our obligations to you is prevented, frustrated or impeded by reason of acts of God, war and other hostilities, civil commotion, accident, strikes, lock outs, trade disputes, acts or restraints of Government, imposition or restrictions of imports or exports or any other cause not within the reasonable control of Litchfield.

Please ensure that you have received and checked your order in full before arranging fitment or installation of parts as no liability will be accepted for any costs incurred.

If any part of these terms and conditions is found to be unenforceable as a matter of law, all other parts of these terms and conditions shall not be affected and shall remain in force.

We cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves. All sizes quoted are approximate.

To the extent permitted by law, Litchfield accepts no liability for any loss, damage or injury arising as a consequence of the advice provided.

This agreement is subject to the relevant United Kingdom law and the relevant courts of the United Kingdom.

5. Litchfield Customer Complaint Policy

In the event of a compliant or concern we ask you to follow the guide detailed below:
Upon noticing an issue with a Litchfield supplied product or service the complaint is logged with our team by email or telephone call.
Please supply evidence of your concern, a photo or video click is always useful.
Please allow a reasonable length of time to investigate. Our team will be in contact to arrange the resolution.
Please allow a reasonable length of time to rectify.

6. Our details

Litchfield Imports (Glos.) Ltd.
High Field Farm House,
Tewkesbury Road, Deerhurst, Gloucestershire GL19 4BP, UK
Company Reg no. 07135006
VAT Registration no. GB 135485013

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